Privacy Policy

Overview

Metrics That Care ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Name and email address when you create an account
• Contact information when you reach out to us
• Health and care-related information you choose to enter into the app
• Account credentials when you create an account

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send you updates about Metrics That Care (you can opt out anytime)
• Respond to your comments and questions
• Analyze usage to improve user experience

Data Security

We take the security of your data seriously. We use industry-standard encryption to protect your personal and health information. Your data is stored on secure servers and we regularly review our security practices.

Data Sharing

We do not sell your personal information. We may share your information only:

• With family members you explicitly invite to share care information
• With service providers who help us operate our platform (under strict confidentiality)
• When required by law or to protect rights and safety

Consent for the Person Being Cared For

Metrics That Care is a caregiver tool. When you add a family member ("recipient") to your account, you are attesting that you have permission to record information about them — either because they have given you that permission directly, or because you are their legally recognized caregiver and they are unable to consent on their own behalf (for example, due to dementia, severe illness, or because they are a minor child you care for).

We ask you to take that responsibility seriously. A separate in-app flow that allows recipients capable of self-consent to directly acknowledge being tracked is planned for a future release. Until then, please only add recipients when you have appropriate authority and consent to do so.

If you believe you have been added to this service without your knowledge or consent, contact us at the email below and we will investigate and remove any data upon verification of identity.

Data Retention and Deletion

When you delete your account, we hard-delete your profile, recipients, and all associated health data from our active database within 24 hours. Backup copies taken for disaster recovery may retain your data for up to 30 additional days, after which they are rotated out and become unrecoverable. Audit logs required for HIPAA compliance are retained with your identity removed.

Security Contact & Breach Notification

If we discover a breach affecting your data, we will notify affected users within 60 days of discovery, consistent with HIPAA and applicable state law. To report a security concern directly, email admin@metricsthatcare.com.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of marketing communications

Cookies

We use essential cookies to make our website work. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings in your browser.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at admin@metricsthatcare.com.